Shipping policy

By checking out with your purchase you agree to the following terms, conditions and cold weather shipping policies. 

All packages are only shipped Monday-Wednesday. 

We ship primarily using USPS Priority Mail. On occasion we do use UPS or FedEx. We cannot refund shipping fees. 

Fern Plant Shop is not responsible for: incorrect shipping addresses, lost or stolen packages, unforeseen weather conditions, peak season package delays, or returned packages due to an inability to deliver by the United States Postal Service or UPS. 

Please use the following resources to follow up on your missing or damaged package. You must file the claim yourself. If the package was damaged you must file the claim on your package. 

USPS Claims: 

https://www.usps.com/help/claims.htm 

FedEx Claims: 

https://www.fedex.com/en-us/customer-support/claims.html 

UPS Claims: 

https://www.ups.com/us/en/help-center/claims-support.page

If the box is damaged on the outside then the shipping company is responsible for the damage on the inside. 

If your plant arrives damaged or in poor condition without damage to the exterior of the box, please contact us within 48 hours of delivery by email at 

fernwarehouse@gmail.com. Use the word DAMAGE in the subject line. 

You must be able to provide proof of the issue at hand (either through photo or video) so our team is able to assess and quickly handle any problems that may arise. We ask that customers do not make changes or alterations to the plant prior to contacting our support team. Failure to contact us within the 48 hour window, provide proof of the issue or alter the plant may void refund opportunity. 

Shipping in Cold Weather : 

By checking out with your purchase you agree to the following terms, conditions and cold weather shipping policies. 

We have shipped thousands of boxes of plants in freezing weather with only minor incidents of plants freezing to death. Please understand that purchasing a living plant and shipping it during any period of low temperatures is a risk, which may lead to a potential financial loss. It is important to know that NO REFUND or RETURN will be approved on plants damaged or killed by cold or freezing weather. If you follow these guidelines you will mitigate the potential risk of loss. Following these guidelines does not guarantee a refund will be given if a plant is damaged due to cold weather. 

  1. Please add at least one heat pack to your order, if your plants will be traveling through cold or freezing weather.
  2. Make sure someone will be present to receive the plants at the time they are delivered. If they are left outside on a porch or in a lock box in cold or freezing weather they may not survive. There is only so much a heat pack can do.
  3. If you cannot be available to receive the plants when they will be delivered, please contact your local post office to have your package held for pickup.
  4. Plan your shipment around extreme weather events. For example, if there’s a nor’easter or polar vortex causing unusually cold weather, it might be best to wait until it’s over.